Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, unopened and unused items must be in their original packaging, with tags if applicable. You'll also need the receipt or proof of purchase.

To start a return, contact us at info@caylif.com with your order number. Once your return is approved, we'll email you full instructions on how and where to send your item back, along with a return label if applicable. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@caylif.com

Damages and issues
Please inspect your order upon reception and contact us immediately at info@caylif.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
For hygiene reasons, we cannot accept returns on beauty and personal care items that have been opened or used. Custom or personalized products, and any items marked as final sale, are also non-returnable. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

UK 14-day cooling-off period
If you are a UK consumer, you have the legal right to cancel your order within 14 days of receiving it, for any reason and without justification, under the Consumer Contracts Regulations 2013. You then have a further 14 days to send the item back to us. If the item has been used beyond what's necessary to check it (for example, opened or worn beyond trying it on), we may deduct an amount reflecting the reduction in its value.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or card provider to process and post the refund too.

If more than 10 business days have passed since we approved your return and you haven't received your refund, please contact us at info@caylif.com